Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Senior Manager Job Description & Summary Flexible work options - work smarter in a way that suits your lifestyle Strategic impact – engage directly with senior leaders to influence outcomes and drive change Leadership and collaboration – lead across complex client environments, working across all lines of service to solve our client’s biggest challenges About the Role We are seeking an experienced and strategic Senior Account Manager to lead the management and growth of some of our highest Priority Clients. This role works closely with our Lead Client Partners (LCPs) and delivery teams driving strategic account planning, enabling collaboration across the firm and ensuring a high-performing account rhythm across the lines of service. You will help shape the client agenda, deepen relationships and drive growth. You’ll help solve complex problems by using your skills in: 6 yrs experience in Account Management, business development or client-facing roles ideally in a professional services environment Knowledge, understanding and experience in the Financial Services industry is highly regarded and considered an advantage Strong commercial and strategic thinking capabilities, with the ability to connect client priorities to firm capabilities and develop compelling value propositions Proven ability to lead senior stakeholder relationships, influence outcomes and drive change in complex, matrixed environments Advanced project management, coordination and communication skills, with experience in leading across multiple teams and workstreams Experience using CRM systems (Salesforce) and other reporting tools to drive insights and decision-making Collaborative leadership style, who thrives in a fast-moving environment, has exceptional attention to detail and the ability to manage multiple deadlines concurrently In this role, your impact will be seen by: Lead operational and strategic account management for a portfolio of priority clients - establishing a high-impact account operating rhythm through structured team meetings, performance reviews, and action tracking Shape and oversee account planning alongside Lead Client Partners executing on strategies for maintaining and growing relationships and leading in client experience Drive performance transparency and insight by overseeing the monitoring and reporting of key account metrics including pipeline, margin, forecasts, client feedback, and contractual considerations - using CRM tools (e.g. Salesforce, iPower, PowerBI) and other firm data sources to inform insights Collaborate across lines of service and industries and drive pipeline growth by proactively identifying opportunities, white space growth and facilitating pursuit strategy & coaching sessions Identify delivery efficiencies and support commercial excellence through analysis of account performance and pricing models. Identifying opportunities to work with offshore teams that improve account disciplines, outcomes and margin Maintain high-quality account data and reporting to support transparent and real-time decision making (pipeline, financial performance, margin, forecasts, client feedback, and contract management) Track progress and ensure accountability for key account actions across the teams Collaborate with Clients and Markets teams to activate on relevant campaigns, events and thought leadership to strengthen relationships with our clients About PwC At PwC, we are a human-led, tech-powered community of solvers. We approach problems with curiosity, collaboration and willingness to challenge the status quo to develop innovative solutions in partnership with Australian businesses and not-for-profits. Together, we strive to make a positive impact and drive meaningful change. That’s where our people come in. Whether you’re just beginning your career or have plenty of experience under your belt, we believe your unique perspective can help us to deliver valued insights that make a real impact. Here, you’ll be surrounded by peers who have your back and leaders who support you, in an environment that encourages continuous learning and growth. Your benefits Flexible working arrangements for how, where and when you work, ensuring you thrive while delivering top results for your team and clients More opportunities to connect with loved ones, with the ability to work up to four weeks from anywhere in Australia and select international locations Health and lifestyle perks like a wellness credit and discounted memberships Gender inclusive 26 weeks paid parental leave World-class development opportunities to accelerate your career Strong mentors, meaningful work and plenty of networking opportunities Dress for your day so you can feel confident and comfortable for whatever your day has in store for you Our commitment to diversity and inclusion We empower our people to use their creativity, authenticity and human differences to be champions of change and challenge our thinking. At PwC, we understand that diverse perspectives are necessary for solving complex problems. We believe that for diversity to truly flourish, it must be nurtured in an inclusive environment. That's why we are committed to fostering a workplace where everyone feels valued to thrive. PwC is committed to making our recruitment processes inclusive, so if you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know. Emily Vegas is the Recruitment Manager for the role. As the team experiences high volumes of applications, we appreciate your patience to allow for a timely and fair process for all. No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Bid Proposals, Budgetary Management, Business Requirements Analysis, Client Counseling, Client Interviewing, Client Management, Client Profiling, Coaching and Feedback, Communication, Complaint Management, Conflict Resolution, Creativity, CRM Software, Cross-Selling, Customer Experience (CX) Design, Customer Experience (CX) Strategy, Customer Relationship Management, Customer Satisfaction, Digital Analytics, Embracing Change, Emotional Regulation { 31 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date September 10, 2025
